Systems Engineer
Crossvallia specializes in IT infrastructure, cloud computing, and security, providing IT services, experience and know-how for IT clients across the globe, most notably HAProxy Technologies. HAProxy Technologies is the company behind HAProxy, the world’s fastest and most widely used software load balancer. Organizations rapidly deploy HAProxy products to deliver websites and applications with the utmost performance, observability, and security at any scale and in any environment.
The passion for what we do has no boundaries, our resilience is authentic and our courage is limitless when facing new challenges. We are proud of the culture we have built together.
We are proud of our people at the service of technology #TechforPeople.
What You Will Do in This Role
The Systems Engineer’s primary role will be to assist our customers and partners in getting the most out of our products and services.
- Proactively identify, troubleshoot and resolve customer issues via tickets/chats/phone.
- Research and reproduce issues, identify solutions and workarounds, as well as contribute reports to other engineering departments to strengthen our products.
- Enhance our documentation and knowledge base of solutions to simplify customer assistance.
- Conduct training sessions, as well as technical and demo presentations.
- Provide feedback and assist in the development/testing/optimization of our products.
- Participate in our on-call rotation.
What You Will Bring to This Role
An engineer with a service-minded attitude that is comfortable with learning new technologies, problem solving and collaborating with other teams.
- University degree or college diploma in a Computer Science, Engineering or related field.
- 5+ years experience (varying experience levels).
- Proficiency in Linux/Unix-based environments and scripting.
- Strong foundation in networking technologies.
- Solid understanding of web servers, reverse proxies/load balancers.
- Solid understanding of associated protocols TCP/UDP, all versions of HTTP, SSL/TLS, DNS.
- Experience managing web servers and applications.
- Experience or understanding of virtualization, containers and Kubernetes.
- Understanding of provisioning, configuration management, and application-deployment tools; experience with Ansible or Terraform a plus.
- Understanding of web application vulnerabilities.
- Excellent communication, interpersonal skills and attention to details & deadlines.
- Ability to work under pressure and to easily flow with changes to priorities and projects.
- Ability to work independently and as part of a team in a high-performance organization.
Bonus:
- Experience with load balancer or application delivery; familiarity with HAProxy a plus.
- Past experience in DevOps or System Administration.
- Background in Lua and C programming.
- Experience with Cloud architectures: AWS, Azure, GCP.
- Experience or understanding of SystemD.
The Position:
This is a full-time position, remote role, for candidates located in Croatia.
Why Crossvallia:
Surround yourself with talented team members. We hire great people based on our core values creating a fun, collaborative and stimulating work environment. Being on the cutting edge of technology, employees have opportunities for growth through upskilling and to learn a vast array of technologies. We are a fast-growing team, allowing you to have a bigger impact on our future.